Centro de ayuda
Welcome to the mfish Help Center — your go-to resource for support, FAQs, order guidance, and product information.
Here you’ll find answers to common questions about orders, shipping, returns, warranties, product usage and troubleshooting for chargers, power banks, cables and other mfish accessories. If you can’t find what you need here, please contact our support team directly.
FAQs
How do I track my order?
Use the “Track Your Order” link in the top navigation or visit our order tracking page with your order number and email for real-time updates.
What is mfish’s return policy?
You can return eligible items within 30 days of delivery for a refund or exchange. See our full Return Policy linked below for details.
Do mfish products come with a warranty?
Yes, all mfish products carry a 12-month limited warranty covering manufacturing defects. Warranty claims require proof of purchase.
What are the shipping options and delivery time?
We offer standard and expedited shipping depending on your location. Delivery times vary by country — see our Shipping Policy for details.
How do I request a repair or replacement?
If your product is defective under warranty, contact support with photos and order info — we’ll assist with replacement or refund.
How long does customer support take to respond?
Our support team typically responds within 24-48 hours on business days.
Can I change or cancel my order?
Orders can be modified or canceled within a short window before fulfillment — contact support immediately.
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