Worry-Free Delivery Protection

At mfish, we partner with Seel to offer Worry-Free Delivery Protection for eligible orders. All claims are reviewed by Seel, and final claim decisions and payout amounts are subject to Seel's approval.

How to Add Worry-Free Delivery

You'll see the Worry-Free Delivery option and its cost after adding a product to your cart and in your shopping cart. Select the option before completing your purchase to add protection to your order.

What's Covered

Package Loss

Maximum payout: The total amount actually paid for the covered items in the order, excluding shipping fees.

Not delivered and tracking has no exception:

Domestic shipment (origin and destination are in the same country): the package is considered lost if it has not been received more than 30 days after shipment.
International shipment (origin and destination are in different countries): the package is considered lost if it has not been received more than 60 days after shipment.
If tracking already shows an exception, you may submit a claim immediately.

Marked delivered but not received: Submit the claim within 7 days after the carrier's delivery date and provide any one of the following:

Police report
Relevant security or on-site video footage
A loss confirmation issued by the carrier
Written documentation issued by another qualified authority or person

Package Damage

Maximum payout: Based on the extent of damage, up to the total amount actually paid for the covered items in the order, excluding shipping fees.

Claim deadline: Submit the claim within 7 days after delivery.

Required evidence:

Photos of the carrier packaging/package
Photos clearly showing the damaged product

Pre-shipment product issues and damage caused by the customer are not covered. Final eligibility and payout are subject to Seel's claim review.

Package Delay

Payout: US$5 cash per eligible order, paid in the customer's transaction currency.

Claim deadline: Submit the claim after the delay threshold is met and within 90 days of the purchase date.

Domestic shipment: considered delayed if it has not been received more than 10 days after shipment.
International shipment: considered delayed if it has not been received more than 30 days after shipment.
Delay claims are assessed automatically based on tracking timestamps; no supporting documents are required.

Submitting a delay claim does not prevent you from later submitting an eligible loss or damage claim.

How to File a Claim

Option 1: After placing your order, check the email address used at checkout for a message from Seel. Click Report an Issue in the email to open the Seel Resolution Center and follow the instructions.

Option 2: Visit https://resolve.seel.com and enter your order details to submit a claim.

All claims must be submitted through the Seel Resolution Center. Seel typically provides feedback within 7-24 hours.

Important: The standards above are general guidelines. All coverage decisions and payouts are subject to Seel's final review.